Terms and conditions


This website is owned and operated by Sarah Griffith trading as Feel Better Families. These Terms set forth the terms and conditions under which you may use my website. This website offers visitors services and information relating to family health coaching. By accessing or using the website, you approve that you have read, understood, and agree to be bound by these Terms.

Responsibility of contributors


If you operate a blog, comment on a blog, post material to the website, post links on the website, or otherwise make (or allow any third party to make) material available by means of the website, you are entirely responsible for the content of, and any harm resulting from, that content. That is the case regardless of whether the content in question constitutes text, graphics, an audio file, or computer software. By making content available, you represent and warrant that:

  • the downloading, copying and use of the content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;

  • if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the content;

  • you have fully complied with any third-party licenses relating to the content, and have done all things necessary to successfully pass through to end users any required terms;

  • the content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;

  • the content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);

  • the content is not pornographic, does not contain threats or incite violence, and does not violate the privacy or publicity rights of any third party;

  • your blog is not getting advertised via unwanted electronic messages such as spam links on newsgroups, email lists, other blogs and web sites, and similar unsolicited promotional methods;

  • your blog is not named in a manner that misleads your readers into thinking that you are another person or company. For example, your blog’s URL or name is not the name of a person other than yourself or company other than your own; and

  • you have, in the case of content that includes computer code, accurately categorized and/or described the type, nature, uses and effects of the materials, whether requested to do so by me or otherwise.


By submitting content to feelbetterfamilies.co.uk for inclusion on this website, you grant Sarah Griffith a world-wide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the content.

Without limiting any of those representations or warranties, I have the right (though not the obligation) to, in my sole discretion (i) refuse or remove any content that, in our reasonable opinion, violates any of my policies or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the website to any individual or entity for any reason, in our sole discretion. I will have no obligation to provide a refund of any amounts previously paid.

Responsibility of website visitors

I have not reviewed, and cannot review, all of the material, including computer software, posted to the website, and cannot therefore be responsible for that material’s content, use or effects. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. I disclaim any responsibility for any harm resulting from the use by visitors of the website, or from any downloading by those visitors of content there posted.

Visitors further acknowledge understanding that:

All articles, information, and resources published by me are based on my own opinion and are meant to motivate readers to make their own parenting, nutrition and health decisions either after consulting with me in person, or another qualified provider. All readers should consult a doctor before making any changes that could affect their health, especially any changes related to a specific diagnosis or condition. No information on this site should be relied upon to determine diet, make a medical diagnosis or determine a treatment for a medical condition. Any statements or claims about the possible health benefits conferred by any foods or supplements are not intended to diagnose, treat, cure or prevent any disease.


Who can use my website and the requirements to create an account


In order to use my website and/or receive my services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


Key commercial Terms


When buying a service, you agree that: (i) you are responsible for reading the full service listing before making a commitment to buy it and availing yourself of the opportunity to hold a free 30-minute exploratory conversation: (ii) you enter into a legally binding contract to purchase the service when you commit to buy a service and you complete the check-out payment process. However, because of the personal nature of health coaching, I offer a generous refund policy (see below).

The prices I charge for using my services are listed on the website. I reserve the right to change my prices for services displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged on a monthly basis to your payment method.


Refund policy


To cancel or reschedule a single appointment, please contact me at least 48 hours before the time of the appointment starting, to either request a refund or to change the booking time. Cancellations or rescheduling made less than 48 hours in advance of the appointment starting will be charged at my hourly rate of £70.

If you wish to cancel part-way through any pre-paid plan, please do so 48 hours before the start of your next booked session and you will be given a full refund for that and any remaining sessions. Refunds will be made based upon the original payment method.

If I have to reschedule a single session I will offer you the choice of an alternative appointment or a refund for that session. If I have to cancel or postpone the remainder of any pre-paid plan you have bought, I will offer you the choice of rescheduling them or a refund for the remaining session(s) that have been paid for but not delivered. In the event that I bring our agreement to an end before all your pre-paid sessions have been delivered, I will refund you for any remaining session(s) in accordance with the terms of our agreement.


Retention of right to change offering


I may, without prior notice, change the services; stop providing the services or any features of the services I offer; or create limits for the services. I may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.


Warranties & responsibility for services


Health coaching by its nature is dependent on the relationship between the coach and the client and on what each party brings to that relationship.

As part of the ethics code I uphold, I will continue with professional development and adhere to industry best practice, and always intend to give you my best service.

Coaching is designed to facilitate change by you, the client, and you are responsible for deciding what to do in your own life, having taken part in coaching.

I will be open and realistic with you about the potential benefits and limitations of coaching, but it may be that coaching, or our particular coaching relationship, does not meet your expectations. In this instance, please discuss your doubts with me at the earliest opportunity so that I can address anything that I may be able to improve upon. However, in the event that you no longer wish to continue with our coaching relationship, please refer to the refund policy above.


Ownership of intellectual property, copyrights and logos


The website and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Sarah Griffith. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a licence in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


Right to suspend or cancel user account


I may permanently or temporarily terminate or suspend your access to the user account without notice and liability for any reason, including if in my sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.


You agree to indemnify and hold Sarah Griffith harmless from any demands, loss, liability, claims or expenses (including legal fees), made against her by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of liability


To the maximum extent permitted by applicable law, in no event shall Sarah Griffith, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the website.

To the maximum extent permitted by applicable law, Sarah Griffith assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of her service; and (iii) any unauthorised access to or use of her secure servers and/or any and all personal information stored therein.


Right to change and modify these terms


I reserve the right to modify these terms from time to time at my sole discretion. Therefore, you should review these pages periodically. When I change the Terms in a material manner, I will notify you that material changes have been made to the Terms via this website. Your continued use of the website or my service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional emails and content


You agree to receive from time to time promotional messages and materials from me, by mail, email or any other contact form you may provide me with (including your phone number for calls or text messages). If you do not want to receive such promotional materials or notices, please just notify me at any time.

Preference of law and dispute resolution


These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided by a court of competent jurisdiction located in Hertfordshire. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded. 


Customer support details and contact information


Contact Sarah Griffith at sarah@feelbetterfamilies.co.uk.


Members of the website

Should you choose to become a member of the website, please note that your public activity and profile with be visible to site visitors, for example, when you comment on a post. You can opt out of this at any time but it may limit the pages on the site to which you have access and your ability to comment on posts and engage in other user experiences.


These terms are effective from 20/06/2020. There are no previous versions.